Refund policy

Sunday Jungle – Returns & Purchasing Policy

 

Flower Quality & Care

  • Flowers are natural products — seasonal variations, colour tones, and sizes may differ from images shown.

  • The shop reserves the right to substitute blooms of equal or greater value if particular flowers are unavailable.

  • While they take care to deliver flowers fresh and in good condition, once delivered it is the customer’s responsibility to follow their Flower Care Guide to ensure longevity. 

Reporting an Issue

  • Any concerns about flower quality must be reported within 24 hours of purchase or delivery.

  • Claims must be supported by photographic evidence and proof of purchase (order number or receipt).

  • Because flowers are perishable, claims made after 24 hours may not be honoured.

Replacements & Refunds

  • If a genuine issue is identified, Sunday Jungle may offer either a replacement arrangement or a credit note, at their discretion.

  • Refunds are only offered in accordance with Australian Consumer Law.

  • Refunds are not offered for change of mind.

Custom Orders

  • Custom orders are non-refundable once confirmed.

  • A deposit or full payment may be required to secure custom work.

  • Once production has begun, cancellations of custom orders cannot be refunded.

Deliveries

  • Deliveries are completed during business hours; most are completed by mid-afternoon, but exact delivery times cannot be guaranteed.

  • If no one is home upon delivery, flowers will be left in a safe location. If that’s not possible (due to weather, pets, property access or safety), the flowers may be returned to the store.

  • In such cases, the customer may collect in-store or re-arrange delivery for an additional fee.

  • If the customer provided incorrect delivery details, they are responsible. Re-delivery fees will apply.

Add-On Items

  • Alcohol and gift items must be purchased alongside flowers.

  • Recipients must be 18 years or older to receive alcohol; proof of age may be requested upon delivery.

Workshops & Events

  • Workshop tickets are non-refundable.

  • If you are unable to attend, tickets may — at their discretion — be transferred to another person or used as credit for a future workshop.